Below are the questions I get most often. So I hope this will help you if you have any questions. If you have a question that isn't answered here you are absolutely welcome to send me an e-mail. I will do my best to answer soonest, but just to be safe plan for 24-48 hours response time.
What makes maternity wear different to normal clothes?
Well, first and foremost. Normal clothes are not catered for an ever expanding body. An item bigger in size is normally bigger everywhere and not focussed on your belly. You might actually end up looking frumpy and like a tent with a garment that is bigger in size than what you are. Sorry, truth.
Maternity wear takes into consideration that your belly will do most of the expansion work. We know that your breasts will grow larger too and that every lady is different to start with. Thus, our fabric is stretchy and made with a pregnant body in mind. It grows with your belly (and your breasts), but because the fabric is stretchy, won't be oversized and frumpy tent looking.
Can I tell you something? I myself didn't want to give in to wearing maternity wear. I thought I could just do some clever hacks and make my items work. But there came a stage where I just felt I needed to allow myself a couple of items. Boy! How I wish I changed my mind sooner! I felt instant comfort, instant happiness and instantly more me and less worried about what others think of how I am making it work.
What makes Foxy Mama maternity wear so special?
Well for starters, our fabric is quality. In most instances we use a cotton spandex mix with a higher thread count. This means that the fabric is super soft, stretchy and won't make you sweat because of the high cotton percentage. Because our fabric also has a higher thread count, it means that your garment will look good even after a couple of washes. I can't tell you how many women fall in love once they simply touch the fabric, because they know this is a quality garment. They know that they will be comfortable even when they have a long day ahead. They might have 99 problems, but their clothing ain't 1 of them.
The other major part is - I am a mom too. I am not some major retailer that just slaps together something to tick a box. I make the time to ensure that our garments fit real people, fit their styles and fit their quality requirements. For me, what I put out there is personal and therefore I make sure it is great. Not average, not ok - great.
I only need maternity wear for when I am pregnant, right?
Um no... I hope I am not bursting your bubble here. Even I believed I would be different. That my postpartum body would simply pop out a baby and I would look like myself in about a week or 2 max. What the celebrities don't advertise is that they have a pouch still there in their belly. Depending on your birth plan (planned or actual) you might have a cesarian and a cut.
Maternity wear can help with your fourth trimester body. When your body is totally in between what it was pre pregnancy and during pregnancy. Because the fabric is soft and stretchy, it means that it will move with your body's changes once again. Because our material is so soft, you don't have to worry about comfort. It is soft to the skin and a comfortable wardrobe staple.
When do I start wearing maternity wear?
This is so different and varies from person to person. The better question is, are your clothes making you uncomfortable? Do you feel squeezed in?
Do you feel like you nearly can't breathe and you want to unbutton your pants permanently? Remember that every lady carries her baby differently. Not all moms have the same size belly. That means you start wearing maternity clothes when you feel that your current clothes simply don't do it anymore for you. This can be as early as 8 weeks - it all depends on your level of comfort! The thing is, most ladies wait too long only to buy maternity wear when really they don't need to deprive themselves of a simple life comfort.
What items do I really really need?
Again, personal taste. But here are our guidelines. Invest in a couple of key pieces that compliments your current wardrobe. This means, your natural style and natural colours. You need items that can pair well with others. Invest in at least 1 good pair of pants that you can wear to the office or out and about in your daily routine. Invest in 2- 3 good dresses that you can wear everywhere. What I mean is, you can pair with flats for home wear or to a braai, or heels to the office or add some stunning jewellery and wear to your baby shower or perhaps a special occasion like a wedding. Get 2-3 shirts that you can wear everywhere, office, home, braai - anywhere! You can wear these items every week until and beyond baby arrives. You will see that we have marked our items where they are nursing friendly and if they are a postpartum friend to help you make the best decision for you.
How do I choose a size?
Super simple - you simply buy your normal pre-pregnant size. We have taken into account that you have 3 litres more blood in your body, that your boobs might get larger and that you may be a little more poofy than normal. But just in case, we have put together a little size guide to help you. Still unsure? Hey, I get you! Simply drop me an e-mail! Let's chat about it.
Ok, how do I place an order?
Ah, our site is super friendly for that! Simply click on shop - then select the items you like and choose your size and add to cart. Our online shop will take you to checkout process where we accept payments via bank card. You are also most welcome to do an EFT. Drop us an e-mail with the items you want, the sizes of each and your delivery address. We will send you the value to be paid and our bank details. Once we receive payment we will check that it has cleared and send it on your way.
Is it safe to pay online?
Yes! We have partnered with PayFast who handles nearly all the major online retailers in South Africa. We never have access to your banking details in this entire process. PayFast manages the transaction and lets us know that all is in order. If you are nervous about online payments, you are totally welcome to request an EFT.
Drop us an e-mail with the items you want, the sizes of each and your delivery address. We will send you the value to be paid and our bank details. Once we receive payment we will check that it has cleared and send it on your way.
When are orders sent?
Once we receive confirmation of payment you will receive an e-mail confirming your order has been placed. All orders are processed the day after it has been placed. I pack it with love and care, make sure that we pack the items you ordered. Once the courier has collected the parcel you will receive a second e-mail letting you know that it is on the way.
How do deliveries work?
Once the courier has collected your parcel you will receive an e-mail with the tracking reference number. We send items via road freight so plan around 3-5 working days from when the order has been processed. Make sure to include a physical address (no postboxes or Post Office deliveries) where a person will be available to accept the parcel. Deliveries are made between 08:00 and 17:00 weekdays only.
What are the costs for deliveries?
The charge is a standard R60 for all deliveries no matter the area for delivery. If you place an order of over R850 in total value, we will include the shipping free of charge.
How do I track my parcel?
Once your item has been given to the courier, you will receive an e-mail notification with a link to the courier's website and a tracking reference number. Simply enter and get an update as to where your parcel is. Please take into consideration that there might be a lag in updates of up to 5 hours. I don't want you to worry about getting your parcel, so I do daily checks until you have received it to make sure everything is running smoothly.
Can I return an item?
Yes! You absolutely can! Simply inform me of your decision to return an item within 14 calendar days of delivery to you for a full refund. You can inform me by simply sending an e-mail or fill in the contact form with your decision to do so. Please include a reason for your return. Please make sure that your item has not been worn and that you return it in the original condition and packaging it was sent to you. If applicable, please make sure that any attachments are included. You are accountable to arrange for the return of the courier at your own cost. COD returns will be rejected, sorry to say. Please make sure that you pack the item safely so that it doesn't damage in transit and that the parcel reaches us within 5 working days of informing me of your decision to return the item. Please obtain a tracking reference number as I cannot be held accountable for any delivery that did ont make it's way back to me.
Note that items on sale, or any form of discounted value, coupons or gift vouchers are not eligible for refunds. These items are all available for exchange as long as it is within the exchange timeline as shown below.
What if 14 calendar days have passed?
You are most welcome to return as long as it is within 30 days of delivery to you. If you inform me of your decision to return an item between 15 - 30 calendar days of delivery to you, it is eligible for an exchange. You can inform me by simply sending an e-mail or fill in the contact form with your decision to do so. Please include a reason for your exchange. You may exchange it for a different available size or an entire different garment. Any difference in value will be payable by you and no cash refunds on any lesser value items.
Please make sure that your item has not been worn and that you return it in the original condition and packaging it was sent to you. If applicable, please make sure that any attachments are included. You are accountable to arrange for the return of the courier at your own cost. COD returns will be rejected, sorry to say. Please make sure that you pack the item safely safely so that it doesn't damage in transit and that the parcel reaches us within 5 working days of informing me of your decision to return the item. Please obtain a tracking reference number as I cannot be held accountable for any delivery that did ont make it's way back to me.
Ok, I have returned my parcel for refund/exchange. What are the next steps?
Once I receive your parcel, it will be unpacked and inspected to ensure that the item is new and unworn and that all garment fittings (if applicable) has been included in the return. Please be aware we reserve the right to refuse an item sent back for return or exchange if it is determined that the item has been worn or if it is missing any applicable attachments. This will be the sole interpretation of Foxy Mama and no debate will be entered into.
If you are eligible for a refund, we will ask you to send your bank details and return the money into your account within 7 calendar days of receiving the item back. If you are eligible for an exchange, let us know what item and size you would like in its place. Note that the exchanged item is subject to our standard delivery fees as outlined above.
I have a question that isn't here.
You are totally welcome to be in touch with me! Simply drop me an e-mail or fill in your details on the contact page and I will get back to you soonest, but just o be safe, plan around a 24-48 hour turnaround time in response.